human first, ai native
With multi-modal case creation
With flat pricing and unlimited AI
With human-led, AI-assisted support
Hyphen for customers
From native screen recordings and voice notes to on-demand live calls, Hyphen lets customers report their issue their way: and with more context for your team
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Hyphen for support pros
Penelope surfaces context from support docs, past cases, customer history, and your connected CRM to prioritize cases, steer conversations, and ensure the right people are always involved
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hyphen for leaders
Stay up to date on how product is impacting revenue— right now, in real time. Get ahead of churn, mitigate revenue risk, and build roadmaps that don’t just predict, but quickly react.
Learn MoreCIO, Enterprise B2B SaaS
simplified billing
Paying per ticket or per resolution leaves your billing unpredictable; and poised to skyrocket when things go wrong. Hyphen’s flat, monthly per-user pricing reduces support costs by more than 60% when things get busy. That’s savings worth relying on.
PricingUpdates and ideas from the Hyphen team, delivered fresh
Our Philosophy
Learn about the support philosophy behind Hyphen and get your copy of the book ‘The Economy of Helpfulness,’ written by Founder & CEO Rachel Carter
FEAture
Hyphen CEO Rachel Carter makes the case for a kinder approach to customer support in 360 Magazine
on the blog
The real value your support team brings isn't found in ticket deflection rates; it's found in the brand equity you build with your customer base
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