SUPPORT THAT SEES IT ALL

Meet complex customer needs with simplified CX workflows

With multi-modal case creation and AI-context, Hyphen enables support pros to solve complex customer issues 4x faster

The human-in-the-lead platform

Hyphen brings AI-native tools to support teams to minimize the legwork; not the human connection

hyphen for customers

The right support, every time

From screen recordings and voice notes to on-demand live calls, Hyphen lets customers report their issue their way: and with more context for your team

A sample of the end-user facing UI in Hyphen that allows customers to select how they want to contact support

hyphen for Support PROFESSIONALS

Penelope never forgets

Penelope AI surfaces context from support docs, past cases, customer history, and your connected CRM so pros spend less time digging and more time connecting

A graphic sample of Penelope AI Case Suggestions

hyphen for LEADERS

Know more, worry less

Get a clear view of support's impact on revenue, product, and customer health with generative insights from Hyphen's Revenue Intelligence Engine

Connection > Deflection

From better NPS to increased case efficiency, Hyphen's human-first approach improves outcomes for support pros, customers, and cross-functional teams alike.

Bot loops end here

Hyphen's doesn't replace people: it removes friction for them. Your customers get empowered humans, not cold chatbot interactions

Less time, better results

Hyphen AI guides support professionals to fast, ideal resolutions— while protecting process and documentation along the way

Support the big picture

Improve your retention rate, build smarter product roadmaps, and grow stickier customer relationships: Hyphen's impact goes far beyond your CX org

A support agent fields an on-demand video call from a customer in Hyphen

AI Tools, Priced for Humans

Hyphen eliminates usage-based pricing so your team can get the most out of their CX platform.

CORE

Hyphen Customer Support Platform

$120

/ User / Month

All plans billed annually. Everything you need to run an enterprise support organization, with unlimited AI baked in to keep your platform cost predictable.

Unlimited use of Penelope AI

Unlimited use of Revenue Intelligence Engine

Multi-modal case creation

KCS v6 Compliant Knowledge Base Management

Built-in video call support

Unified case views

Internal team video huddle

Unlimited teams & case triage

CRM integrations

Premium User Support

Add-on

Enterprise AI Data Pipe

$2500

/ Year after initial setup

Bring your own LLM to Hyphen. $5000 for initial setup and your first year, then $2500 annually.

Use your existing tools to run Penelope AI, or pipe your Hyphen data to your own AI interface. Flexible, secure, and designed for enterprise teams already using an LLM.

Add-on

Implementation & Data Migration

$5000

White-glove case history import, knowledge base migration and formatting, system configuration, and AI setup plus live training for your support team.

SPECIAL PROGRAM

Hyphen for Startups

Chat with Us

Build your customer support program with Hyphen. Get access to all features, build your knowledge base, and start managing cases on our enterprise support platform so you don't have to switch as you grow. Connect with our team for special pricing. Program designed for teams of 6 or fewer support pros.

Get in Touch

Customer relationships grow on Hyphen

Fill out the form to get in touch with our Sales team. For all other inquiries, reach out directly to hello@hyphen.support

Thank you for your interest in Hyphen!

A member of our team will reach out at the email address you provided within 24 hours to schedule an introductory call.

Oops! Something went wrong while submitting the form.