Meet Phenelope (Yes, our AI is an elephant.) 🐘
Phenelope sits next to your support people, but Phen does way more than just help with cases and tickets.
She is uniquely situated to hear and remember everything important about your customers. Phenelope is built to be a relationship intelligence engine for your entire business. She analyzes the trends across every conversation and delivers the right context to the right teams, like telling Product exactly where the UX is causing friction, alerting Sales to why users are upgrading, she even taps Account Management with proactive, human insights like: "Hey, your customer mentioned on a recent support call that their team is working late all week to hit a deadline. How about we send them some pizzas?"